"Digital transformation is happening, and the way customers interact with government is changing. We need to be capable of interacting with our customers in a digitally transformed way to meet their modern-day expectations," said Jeremy Leslie, LDC Senior Leadership Development Programme Advisor.
Successful business transformation requires leaders to be effective in six key areas: Strategic alignment, customer centricity, leading teams, operational excellence, personal leadership, and the system mind-set.
Jeremy is part of the LDC team working in partnership with the Government Chief Information Officer (GCIO) System Transformation team on an ICT series for ICT and service delivery leads driving digital transformation. The second seminar 'Digitally transform now!' was held on 7 May.
Key presenter Jane Treadwell, internationally recognised digital transformation leader, talked about the way rapid technological advancements are impacting business models and customer behaviours. This is resulting in the digital transformation of businesses but also the digital disruption of long-standing industries and business models. Jane said that governments are not insulated from this disruption, as highly-connected customers want to be engaging with government in the same way they engage with businesses and go about their daily lives.
Duncan Reed, General Manager, System Transformation, GCIO, set the context for the Government's digital transformation path. The Government's ICT strategy looks at the opportunities for digital transformation and delivering Better Public Services results. The critical success factors include collaboration, customers, partnering, and innovation.
Result 9 - Better for Business
Result 9 - Better for Business is a partnership of government agencies, led by the Ministry of Business, Innovation and Employment, working to make it easier and cheaper for business customers to deal with government.
Amanda Holt, Manager - Integrated Services Result 9 at the Ministry of Business, Innovation and Employment, introduced the R9 Accelerator programme. R9 Accelerator brings together teams of entrepreneurs, developers, private-sector specialists, and government experts to work on projects that solve major 'pain points' for New Zealand businesses and reduce their costs in dealing with government. The five teams are focussed on the following areas: Better procurement, API marketplace, simplifying licensing and permits, making market profile information accessible, and making compliance easier.
Result 10 - New Zealanders can complete their transactions with government easily in a digital environment
The Department of Internal Affairs is the lead agency for achieving Result 10, working collaboratively with seven other agencies.
The Result 10 target is to have an average of 70 per cent of New Zealanders most common transactions with government being completed in a digital environment by 2017.
Richard Foy, General Manager, Digital Transformation, The Department of Internal Affairs, took attendees through the Result 10 digital capability framework, referring to the leadership and culture changes required. Richard talked about the challenges for government of not just 'doing digital' but 'being digital'.
Find out more about the seminars in these presentations: