The workplace is an emotional setting. In the face of change at work we all experience highs and lows, pleasant and unpleasant surprises, triumph and disaster.
In a single day, employees can be afraid, concerned, happy, mad, sad, glad and bad. Emotions in the workplace are highly varied - they influence actions and thoughts, they are contagious, and they are not always what they seem. How we manage these situations can be a critical determinant of the success of leaders.
In this interactive session, we examined the role of emotions in the workplace, the impact they can have on individuals and groups, and how to manage them, particularly during times of change. We examined how emotions emerge in organisations and how to make best use of emotions to promote a productive work environment.
Peter Jordan is a Professor of Organisational Behaviour and the Deputy Director of the Work Organisation and Wellbeing Research Centre at the Griffith Business School, Griffith University, Brisbane, Australia. Peter's current research interests include emotions in organisations, team performance, and toxic emotions in organisations.