(upbeat music)

Blue screen appears with text: What's the one area of leadership that unnerves you?

Text appears at bottom left of screen: Jeanette Burns Regional Commissioner Northern Regional Office Department of Corrections Ara Poutama Aotearoa

Jeanette: So for me personally, I've always found it a little difficult to make those really cold relationships. So when you need to go out and make those relationships with key stakeholders, if I don't know them, it's an area that often makes me feel a little uneasy because I have an inherent shyness which probably doesn't fit with the role that I do.

But what I've absolutely learnt is that you need to build on those sort of areas of weakness
and become good at them so that you've got those key relationships in place when you really need them.

And an example of that was when I was the incident commander for the Spring Hill riot, one of the very senior police commanders just came into that area just to be there and support because I had already established that key relationship many years beforehand.