We’ve curated learning from functional leads, system leads and heads of profession to support the development of all public servants.

All learning shared includes common capabilities required across the Public Service system that is relevant for a large target audience, such as finance, policy or Māori Crown relationships. This page will be updated regularly as more system capability learning is shared. 

After you have completed learning, we would appreciate any feedback via the learning evaluation form.

Learning evaluation form

Self-paced learning

Icon of computer screen with graduation capIntroduction to Inter-cultural Capability

Aotearoa New Zealand is a diverse country with over 200 different ethnicities. The Ministry for Ethnic Communities has developed this introductory elearning programme to help increase everyone’s cultural understanding to better interact or communicate with people from different backgrounds.

The programme is made up of 4 modules. It focuses on understanding what culture is, how it impacts on communication and behaviour, and provides tools and methods for improving people’s ability to communicate effectively across cultures.

The programme is interactive, self-directed and self-paced, meaning you can move through it as quickly or slowly as you like. Each of the 4 modules builds on the previous one. We recommend you do the modules in order and then let us know what you think by filling in the survey after the Module 4.

Introduction to Inter-cultural Capability (this link opens in a new tab)

Icon of computer screen with graduation capInterpreting Services in the New Zealand Public Sector 

This elearning course is designed for public servants in customer facing roles, or for public servants who are likely to work with people with whom they do not share a language.

This is a general course that focuses on the key aspects of understanding the role of interpreters and accessing and working through interpreters to ensure effective communication. This course does not cover context-specific settings like healthcare or courtrooms.

The learning is interactive, self-directed, and self-paced. Each module should take around 10-15 minutes to complete.

There are 3 modules for you to work through:

Module 1: Understanding interpreting (this link opens in a new tab)

Module 2: How public servants can access interpreting services (this link opens in a new tab)

Module 3: How to communicate effectively using an interpreter (this link opens in a new tab)

This content has been produced by the Ministry for Ethnic Communities | Te Tari Mātāwaka, with support from the Ministry of Business, Innovation and Employment | Hīkina Whakatutuki, Whaikaha - Ministry of Disabled People, The Department of Internal Affairs | Te Tari Taiwhenua, and industry and academic experts from across New Zealand and Australia.

Icon of computer screen with graduation capIdentification Essentials

Identification management plays a core role in most of the work we do. As such everyone should have a foundational level of understanding about what it is and how it impacts us and our customers. Good identification management helps you to reduce and/or prevent fraud, loss of privacy and identity theft, by applying good practices and processes.

Identification Essentials is the first of 4 courses intended to introduce you to the field of identification management.

In these modules you will learn to:

  • identify the problems with Identification
  • understand the 3 key terms of Entity, Entity Information and Authenticators
  • recognise the Identification processes and see how they relate to what we do every day
  • apply these in a cyclic way to continuously improve our efforts to reduce identity theft and the losses that result.

Developed by Department of Internal Affairs. 

Module 1: Identifying the problems (this link opens in a new tab)

Module 2: Three Terms: Entity, Entity Information, Authenticator (this link opens in a new tab)

Module 3: Identification Processes (this link opens in a new tab)

Module 4: The Identification Management Lifecycle (this link opens in a new tab)

How to classify and protect information

All government information requires an appropriate degree of protection. By classifying government information and assets, you are clearly stating the sensitivity of the information or asset and reminding everyone of their obligations to keep it secure. 

In these modules, you will learn how to correctly classify and protect information and assets to help you reduce the risk of information security and privacy breaches. 

This series is for all Government staff, contractors, and suppliers and supports the mission of the Government Protective Security Lead. 

There are five modules for you to work through: 

Introduction to classification

How to classify information

How to protect information

Classifying national security information

Protecting national security information

Classification handbook

Classification quick guide

This content has been produced by Protective Security Requirements psr@protectivesecurity.govt.nz  

Appropriations 101 | A guide for non-finance users

An introductory plain English course for non-finance users and those new to appropriations on what appropriations are, their definition, attributes and importance to public sector spending. Designed to be a high-level overview for all public sector staff, particularly those new to the public sector or first time cost centre managers in a Ministry/Department. 

Appropriations 101 - A guide for non-finance users

This content has been produced by the Government Finance Profession Lifting Finance Capability cross-agency project team, and the Ministry of Education.


Workshop iconIntroduction to engagement with Māori

These 4 hour workshops, held in Wellington, supports the use and application of the framework Te Arawhiti has developed for engagement. It aims to guide agencies and promote good practice in their engagement with Māori; and support broader efforts to build public sector capability.

Delivered by Te Arawhiti.

Workshops for public servants (Te Arawhiti)

Workshop iconTe Tiriti o Waitangi and Aotearoa History

These full-day workshops, held in Wellington, introduces participants to Te Tiriti o Waitangi/The Treaty of Waitangi and its principles through sharing stories from the history of the Māori Crown relationship.

Delivered by Te Arawhiti.

Workshops for public servants (Te Arawhiti)


Outline of pen, book, pencil and ruler The Policy Projects' resources for the Public Service

Understanding the policy process at a high level is useful for all public servants.  So, whether you work in policy, in a policy adjacent role or just want to have a better understanding of policy in the Public Service, you will find some great resources and information by clicking on the links below.

The Policy Project has developed a range of tools, frameworks, and resources to help you improve the quality of your policy advice. If you’re new to policy, we recommend starting with the Policy Skills Framework and the Development Pathways Tool.

The Policy Skills Framework contains:

  • the range of knowledge, applied skills, practices, and behaviours needed by policy practitioners
  • what you can expect to learn as you progress through your career in each skill
  • links to the Development Pathways Tool, with checklists of practical steps to help you build your policy skills at any level.

To find out more about other Policy Project resources and training opportunities, take a look at the Policy Project webpages or email policy.project@dpmc.govt.nz   

Contributing learning 

If you are a functional lead, system lead or head of profession and want to share system capability learning we would be keen to see how we can work together to support you.

Email us at corecapability@publicservice.govt.nz or read our Public Service Core Learning Hub - Learning content strategy that includes the criteria for content hosting and our terms and conditions.

Public Service Core Learning Hub – Learning content strategy [PDF, 1.1 MB]