Te Whakawhitiwhiti Kōrero ki te Rāngai Tūmatanui
Communications
Communications help the Public Service build trust, support good decisions and deliver better outcomes for New Zealanders. It ensures people understand what is happening, why it matters and what they need to do.
Clear, purposeful communication helps people make informed decisions, work effectively together and engage with government services and policies.
When communication is done well, it strengthens relationships, improves understanding and builds public confidence. When it is unclear, it can create confusion, reduce engagement and undermine trust. Effective communication is therefore essential to achieving positive outcomes for the communities we serve.
The LDC produced this learning.
Planning your communications
Planning your Communications
A 2-minute video outlining the benefits to planning your communications.
Planning Your Communications transcript [PDF, 121KB]
Planning Process for Good Communications
This elearning takes you through the 8 key steps so you can prepare and develop great communications.
Critical Thinking Prompts
An online tool to help you plan your communications. As you work through each section, you'll find helpful prompts, tips and examples to guide your thinking.
Writing
Writing in the Public Sector
This elearning provides an insight into the different ways you may communicate in the public sector and provides context.
Writing in the Public Sector (accessible version) [PDF, 114KB]
Peer Review Process
An effective peer review process is another tool to ensure clear communications. This guidance gives a brief overview of the purpose, benefits and steps you can take to integrate peer review into your work.
Managing risk
Managing Risk in Your Communication
In this elearning you'll step into the shoes of a senior advisor writing a letter to local residents about a government funded project. Learn how you could recognise and manage risk.
Managing Risk in Your Communication (accessible version) [PDF, 112KB]
Managing Risk in Your Communications Conversation Guide
This conversation guide helps public servants to understand and identify potentials risks when creating communications. You can work through the guide is small groups or as a whole team. You will need to download the handout to use during the conversation.
Duration: 60 minutes approximately.
Understanding Your Audience
A 2 minute video outlining the importance of understanding your audience.