Enhancing team performance

The ability to enhance team performance is an essential part of leadership in the Public Service. High-performing teams deliver better outcomes, navigate challenges more effectively, and create workplaces where people feel motivated and supported to do their best work. Leaders who understand the dynamics of team performance are better placed to build trust, foster collaboration, and lift results across their organisation.

This toolkit is for leaders who want to strengthen how their teams work together to achieve meaningful outcomes. It introduces proven models, reflective questions, and practical approaches you can use to build capability and lift performance in your team and agency.

In this toolkit you will learn to:

• Understand the key factors that make a team effective.
• Identify the role of a leader in setting direction, connecting to purpose, and enabling success.
• Build a positive team culture that encourages safety, connection, and shared accountability.
• Recognise and address dysfunctions and conflict within teams.
• Apply practical frameworks and tools to shift effective teams towards high performance.