Learn how to use AI effectively in your day-to-day work. Gain practical skills and techniques to help you get better results from generative AI tools while using them safely and responsibly.

                           An image of Ethan, the main character for this module. Ethan is wearing a navy suit with a blue tie. He is smiling with his hands in his pockets.

You will: 

  • Learn how generative AI tools behave and respond to prompts.
  • Explore techniques for writing effective prompts.
  • Improve AI outputs through iteration and refinement.
  • Practise critically evaluating and verifying AI-generated content.
  • Understand the importance of context when using AI in your work.
  • Apply practical templates and hands-on exercises to real work scenarios. 

You can focus on the topics that interest you, choose the areas most relevant to your role to build your knowledge and confidence, or work through the modules in order. 

Let’s get started.

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Working Well with AI

Learn practical tips for using AI effectively in your everyday work, including how AI tools behave, how to evaluate their outputs, and when human judgement matters most.

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Working well with AI accessible version [DOCX, 144KB]

Getting Better Results with AI

Learn simple prompting techniques that help AI produce clearer, more useful results. Discover how to provide context, break tasks into steps, and refine outputs to achieve better outcomes.

Getting better results with AI (this link opens in new tab)

Getting better results with AI accessible version [DOCX, 33KB]

Putting Everything into Practice

Put your prompting skills to the test through realistic workplace scenarios. Practise using AI to summarise information, rewrite content, and tackle complex tasks step by step.

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Putting AI into practice accessible version [DOCX, 39KB]

Things to Consider When You Are Using AI

Explore practical considerations for using AI responsibly, including verifying outputs, recognising bias, managing records, protecting information, and knowing when AI may not be the right tool for the task.

Things to consider when using AI (this link opens in new tab) 

Things to consider when using AI accessible version [DOCX, 33KB]

Check out the other sections of the AI Development Series:

Introduction to AI

Introduction to AI

Safe and Responsible AI

Safe and Responsible AI

AI Now and in the Future

AI Now and in the Future